Frequently Asked Questions

1. Shipping and Delivery:

• Question: When can I expect my purchase from Solsero to arrive? Answer: Typically, we ship within 1-3 business days after order processing. Shipping times usually range from 10-20 business days, depending on the distance to your location and the shipping method.

2. Return and Exchange Policy:

• Question: Can I return items if I'm not satisfied with my purchase? Answer: Yes, we accept returns of unused items within 30 days. Please ensure the product is in its original packaging and include proof of purchase. We will process a refund or exchange for you.

3. Packaging and Gift Options:

• Question: Can your products be sent as gifts? Do you offer gift-wrapping services? Answer: Yes, we offer gift-wrapping services and can deliver items directly to the recipient's address. At checkout, you can select the gift-wrap option and provide the recipient's address.

4. After-Sales Service:

• Question: How can I contact customer service if I have any issues with my purchase? Answer: If you encounter any problems or have questions, please feel free to contact our customer service team through our website or by emailing support@solsero.com. We'll respond to you promptly.

5. Payment Methods:

• Question: What payment methods can I use to purchase items? Answer: We accept various payment methods, including credit cards, PayPal, and more. At checkout, you can choose the payment option that best suits you.

If you have any other questions or need further assistance, please don't hesitate to contact our customer service team. Thank you for choosing Solsero!